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Where diversity is a strength and every person belongs.

Your reliable NDIS provider that supports and sees YOU.

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Your dedicated and
Local NDIS provider

At Diverse Universe Care Support, we are dedicated to providing our clients with the highest level of personalized service. Our approach is characterized by attentiveness, collaboration, and a commitment to quality.

We recognize that every individual’s needs are unique, and we strive to accommodate these needs through flexible service delivery that is tailored to meet the specific requirements of each client. We believe that every person we serve is important and deserving of dignity and respect at all times. The following practices are a reflection of our commitment to providing exceptional care to all of our clients.

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Diverse Universe
Care Support Will:

  • Provide outstanding quality of service
  • Tailor our services to meet your unique needs
  • Respond promptly to all requests
  • Ensure ease of communication and accessibility
  • Offer assistance in accessing our services
  • Maintain a non-discriminatory approach
  • Show respect for your culture and individual background
  • Treat you with dignity and respect at all times
  • Inform you of your rights and responsibilities as a client
  • Protect your personal information and use it only for appropriate reasons
  • Facilitate your participation in decisions regarding the services you access
  • Keep you informed of any decisions that may affect you and provide reasoning behind them
  • Provide clear information on the complaint process and ensure prompt resolution of any issues.

Vision

Vision

To achieve the best health, well being and safety of all Victorians so that they can live a life they value.

Value

Respect, Integrity, Accountable, Innovative, Collaboration

Our values underpin everything we do as we work together to enhance the health and wellbeing of all Victorians. Our Values help guide our behaviour and work practices, they influence how we interact with colleagues, partner organisations, clients, parents and other Victorians

Philosophy

Vision

Our philosophy is based on respect, professionalism and relationship for each of the employees and clients. Our added values are proper training and education of each job description; delegation of authorities and expectation of risk-taking accountability and responsibility in action to all employees. Our focus is on your independence, lifestyle and well-being, with services provided your way. All our services are focused on delivering a better lifestyle for you, wherever whenever.

SIL/STA/MTA Accommodation

Our Services

Our accommodation services provide safe, comfortable, and flexible living options tailored to your needs and goals.

Supported Independent Living (SIL)

Your home should feel like yours. Our SIL support is woven around your daily rhythm, the way you like your mornings, the routines that matter to you, the goals you’re working toward. We’re there when you need us and we step back when you don’t. Independence isn’t a destination, it’s how we walk alongside you every day.

Medium Term Accommodation (MTA)

Between homes shouldn’t mean between care. Our MTA options in Melbourne provide a settled, supported place to land while your longer-term housing comes together. You’ll have your own space, a consistent support team, and the breathing room to plan what comes next, without the stress of uncertainty.

Short Term Accommodation
(STA)

Rest matters for you, and for the people who love you. Our STA and respite stays give participants a warm, comfortable change of environment with full support in place. Carers get genuine downtime. Participants get a little adventure. Everyone comes back feeling refreshed.

Why choose DUCS

Not just a provider. A community.

Locally rooted

We’re a Melbourne provider through and through. No distant head office. No call centre. Real people nearby know this city and care about its communities.

Genuinely diverse

We don’t just use the word. Our team reflects the Melbourne communities we serve people who understand your culture, your language, and your context.

Support that listens

Your support plan isn’t written for you, it’s written with you. We take the time to understand what you need and adjust as your life changes.

Registered & accountable

DUCS is a registered NDIS provider meeting all Quality and Safeguards Commission standards because you deserve providers who are held to the highest bar.

Contact Us

We'd love to hear from you.

Whether you’re a participant ready to get started, a family member exploring options, or a support coordinator making a referral – our team is here, and we’re easy to talk to. No pressure. No jargon. Just a real conversation about how we can help.

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Not sure where to start? That's completely okay.

The NDIS can be confusing even for people who’ve been in the system for years. Our team will sit with you, explain your options clearly, and help you take the next step at your own pace. There’s no wrong question here.
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Sarah T.

“Moving our brother into a permanent SIL home was a massive emotional hurdle for our family, but the team at Diverse Universe made the whole transition incredibly smooth. They didn’t just find him a house; they matched him with housemates who share his exact interests. The support workers are fantastic—they genuinely encourage his independence while making sure he feels safe and looked after. It’s a massive weight off our shoulders knowing he’s happy and thriving in his own space.”

Lachlan M.

“Had an absolute ball on my recent STA weekend with Diverse Universe Care Support! The team sorted everything out from start to finish based on what I wanted to do. The accommodation was modern, fully accessible, and felt more like a holiday than a standard respite stay. My support worker was a legend and really easy to get along with. Highly recommend them if you want a quality respite break where you actually get to choose your own activities.”

Jason W.

“As a Support Coordinator, finding reliable Medium Term Accommodation (MTA) on short notice can be a real logistical nightmare. Diverse Universe were incredibly responsive when my client needed transitional housing after a hospital discharge while waiting for their permanent SIL modifications. Their communication was spot on, the compliance paperwork was sorted quickly, and most importantly, the client felt entirely supported during a stressful transition period. Definitely a provider I’ll keep working with.”

Elena & Marcus R.

“We’ve been with Diverse Universe Care Support for our daughter’s SIL arrangements for about six months now. What stands out most is the quality of their staff. They don’t just send random faces; they focus on consistency, so she has built real trust with her care team. They’re great at keeping us updated with how she’s tracking and always respect her choices and autonomy. It feels like a true partnership.”

Priya S.

“An exceptional provider. We use Diverse Universe for regular STA (respite) for our teenage son, and it gives us complete peace of mind. The staff are highly trained, enthusiastic, and great at keeping him engaged with community activities. They’re also incredibly flexible and understanding when NDIS plan reviews or schedules change last minute. Five stars.”